Contact information

cardzgame.pro is owned and operated by ISun International Service Company Limited, trading as Cardz Game. The Company is the seller for purchases made through this retail store.

Website: https://cardzgame.pro

For product, order and policy enquiries, use the contact form below.

Contact form: contact form

Correspondence address: 25A CANARYSIDE, 8 SHUNG SHUN STREET, YAU TONG, KOWLOON, HONG KONG.

Customer Support

For an existing order, include the order number and checkout email. For delivery enquiries, include the tracking number if available. For damage, an incorrect item or a listing mismatch, describe the issue and retain clear photographs of the item, label and packaging. We will explain how to provide supporting files after receiving your enquiry.

Support is provided in English on Hong Kong business days. Please allow additional response time outside business hours and during Hong Kong public holidays. Do not send passwords or full payment-card details through email or chat.

Order Changes and Returns

Contact us promptly if you need to request cancellation or an address correction. Change-of-mind cancellation is discretionary and must be confirmed in writing; sending a request does not stop processing. Any proposed lawful, evidenced cancellation cost will be disclosed before you agree. Once dispatched, changes depend on carrier arrangements. Statutory rights remain unaffected.

Please obtain the return address and instructions before sending goods. The correspondence address above is not an authorised returns facility. We do not offer walk-in visits or public collection.