Who operates the store?
cardzgame.pro is owned and operated by ISun International Service Company Limited, trading as Cardz Game. The Company is the seller for purchases made through this retail store.
What do you sell?
Collectible trading cards, including PSA-graded Pokémon and One Piece singles, and other retail products expressly described in their listings. Read the product description and selected variant to confirm exactly what is supplied.
Which terms apply to my purchase?
Purchases made through cardzgame.pro follow this store's Terms and Conditions and the product-specific terms disclosed before checkout. An ordinary retail purchase does not create an entitlement to services, balances or benefits that are not included in its description.
Are the photographs of the item I will receive?
Yes, unless the listing expressly identifies them as representative or reference images. A specific PSA certification number identified in the listing forms part of the description. Ask us before ordering if the title and photographs appear inconsistent.
What does a PSA grade cover?
It is PSA's assessment of the card inside the holder. It is not a separate grade for the plastic case or a guarantee of future value. Material holder damage must still be disclosed. See Condition and Grading.
Where do physical orders ship from, and how long does it take?
Orders ship from Japan and are normally prepared within 1–3 business days. Any different dispatch estimate on a product page applies to that item. International post is generally estimated at 7–14 business days after dispatch, with additional time possible for customs or disruption. See Shipping and Delivery for details.
Will I receive tracking?
Yes. The dispatch notice identifies the carrier and tracking number. A label created before carrier handover does not mean the parcel is already in transit.
Who pays import duty and tax?
The recipient pays destination import charges unless checkout expressly shows that we have collected them. These charges are set by the destination authorities and carrier.
Can I cancel or change my address?
Contact us immediately. Change-of-mind cancellation or amendment is discretionary and must be confirmed in writing; a request does not automatically stop processing. Any proposed lawful, evidenced cancellation cost is disclosed before you agree. Address changes depend on fulfilment progress, security checks and carrier arrangements. Statutory rights remain unaffected.
Can I return a card because I changed my mind or its price fell?
We do not offer discretionary returns for those reasons. We do address wrong items, material listing errors, transit damage, authenticity concerns and other defects. Mandatory consumer rights remain available.
What should I do if my order arrives damaged or incorrect?
Keep the item and packaging, take clear photographs and use our contact form with your order number. Report visible issues promptly, preferably within 48 hours, to help preserve carrier evidence. That request does not remove legal rights if a problem is reported later. See Returns and Refunds.
Do you combine separate orders or offer collection?
Items in one checkout normally ship together. Separate orders normally remain separate, although you can request consolidation before packing. We do not offer public collection or walk-in service.
How can I contact you?
Use our contact form. Include your order number and checkout email for an existing purchase.