ISun International Service Company Limited, trading as Cardz Game, accepts international retail orders through cardzgame.pro for destinations and services available at checkout. Physical orders are dispatched from Japan.
Delivery Availability and Timing
Available services depend on the destination, postcode and parcel. Do not use an alternative country or inaccurate address to bypass a delivery restriction. Contact us before paying if checkout does not support your destination.
Orders are normally prepared within 1–3 business days unless a different product-specific estimate is disclosed. International post is generally estimated at 7–14 business days after dispatch, with additional time possible for customs or disruption. These are estimates, not guaranteed delivery dates.
Import Charges and Clearance
Unless checkout expressly shows that they have been collected, destination duty, import tax and carrier clearance charges are payable by the recipient. The recipient is normally responsible for completing the import formalities required at the destination. We provide accurate customs declarations and cannot understate the price or mark a retail purchase as a gift.
Carriers or authorities may request identity or clearance information. Provide it only through the verified process they or we identify. Contact us if you are unsure whether a request is genuine.
If import restrictions or carrier changes prevent delivery, we will explain the available options. If goods are returned because of an address error, non-collection or unpaid disclosed charges attributable to you, any redelivery charge or refund deduction must be explained and reflect documented, legally recoverable costs. There is no automatic forfeiture of the full purchase price.
Currency and Payment
The currency and amount charged by the store are shown at checkout. Your bank or payment provider determines its own exchange rate and any separate fees. A refund is issued through the original payment method unless otherwise agreed or required; currency movements may affect the amount converted by your bank.
Delivery Problems and Consumer Rights
Keep the packaging and contact us through our contact form if a parcel is missing, damaged or incorrect. Include the order number and tracking details. Please report visible delivery issues promptly, preferably within 48 hours; this does not remove legal rights if an issue is reported later.
We investigate carrier issues as the retailer responsible for fulfilment. Hong Kong law governs our Terms, while mandatory consumer protections applicable to your purchase remain available. See Shipping and Delivery and Returns and Refunds for the full procedures.